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Policies and Cancellations




  • You must be a valid member of the Eccles Student Life Center to sign up for swim lessons
  • Non-members are not eligible. Children of the main member will also need a membership, unless they are 4 or under.
  • A parent who enters the building with the child and DOES NOT  have a membership, must pay the guest fee.
  • Lifeguards have final authority on all matters in the Crimson Lagoon.
  • The Emergency Alert System is one long whistle blast. All members must leave the pool immediately.
  • The use of any part of aquatic facilities is prohibited unless supervised by a CRS lifeguard or other certified CRS aquatic staff person(s).
  • An announcement over the PA will be used to notify members when there is 15, 10 and 5 minutes left in recreational swimming. A final announcement will be made at the time of closing. At that time members must exit the pool.
  • Persons with Band-Aids to cover an open (unhealed) wound will not be permitted in the pool.
  • Any adult or child who is experiencing even a mild case of diarrhea may not use the pool. Persons with diarrhea should wait two weeks after symptoms end before returning to the pool. Pathogens of concern may still be shed up to two weeks following the end of symptoms.
  • Showering is required of all members before entering pools or whirlpool. The lifeguard staff has the authorization to request anyone to take a cleansing shower before entering pool or whirlpool.
  • Suntan oils may not be used by sunbathers or swimmers. The use of sunscreen is encouraged; however, members must shower before re-entering the pool.
  • Bathing suits should cover appropriate body parts and must be on correctly.
  • Only CRS staff will be authorized to teach swimming lessons within our facilities. No activity for private gain is permitted at any time. Parents, in order to assist us in offering a quality program for your child, we ask that you do not remain at water’s edge during the class unless specifically requested by an instructor (e.g. Parent/Child lessons). Experience has shown that children are easily distracted by their parents due to their short attention spans.
  • Kickboards are for kicking laps in the designated lap lanes only. No other use is allowed.
  • Clean and proper swimming attire is required at all times. No cut-offs, gym shorts, compression shorts or other attire is allowed.
  • Changing clothes on the deck is prohibited.
  • No glass containers, food, or drink (except water in plastic, re-sealable water bottles) are permitted in the pool areas. Gum chewing is not permitted anywhere in the pool area for health and safety reasons.
  • Only towels, deck footwear, and items necessary for swimming are allowed on deck areas. All other personal items must be stored in a locker or in cubbies on the pool deck.
  • Infants are required to wear plastic pants and swim diapers in the pool. These can be purchased at Gear Central.
  • Non swimmers will not be permitted in water deeper than their shoulders.
  • The lifeguard staff may require a person to demonstrate their swimming ability.
  • Coast Guard approved and labeled lifejackets designed to provide vertical support may be worn. Water wings (“swimmies”) may not be worn. No back floats, bubbles, rings (including those built into bathing suits) or one-sided floatation devices are permitted.
  • Face masks are not allowed for children or recommended for anyone as they block an airway. Adults may use face masks or goggles with non-breakable lenses provided they are properly used.
  • Headphones/earbuds must be worn when listening to entertainment devices.
  • Running, boisterous or rough play, pushing, acrobatics, dunking, wrestling, offensive or disruptive splashing or yelling, diving or jumping without care and caution, snapping of towels, improper conduct causing undue disturbances on or about the pool area or any acts which would endanger any member are prohibited.
  • Soft Nerf/foam toys may be used in the leisure pool only during non-peak hours (determined by lifeguard staff). These toys must be used in a safe manner and not endanger any swimmer. Tennis balls, footballs, squirt guns, etc. are not allowed.
  • Spitting, spouting water, blowing nose, urinating or defecating in the pool is prohibited. Avoid swallowing pool water or even getting it in your mouth.
  • Do not hang or sit on accessible lifts when they are not in operation.
  • Organized groups must follow CRS policies and must be directly supervised at poolside by an adult in swim attire. All groups must schedule their visits in advance.
  • Staff are the only persons allowed in first aid rooms, filter room, chemical storage areas and offices.
  • Smoking is not permitted.
  • Do not engage the lifeguard in unnecessary conversation.
  • Emergency procedures must be observed. Swimmers must leave the pool area immediately upon the signal or request of the lifeguard or CRS staff member.
  • Recreational swim hours may be affected for home football game days, special events and national holidays.


  1.          When an individual is apparently unable to care for themselves
  2.          Intoxication
  3.          Evidence of contagious disease
  4.          Open sores/wounds
  5.          Excessively revealing swim suits
  6.          Any condition or evidence, which in the opinion of the CRS staff will jeopardize the health and safety of the general public


Lightning’s behavior is random and unpredictable. Outdoor water must be cleared of all swimmers at the first clap of thunder or lightning, or any other dangerous weather condition. The pool must remain cleared for 30 minutes after the last clap or sign of thunder or lightening. Members must remain out of the water and inside the pool area building (not outside), if the weather worsens, the pool area must be vacated.

While closing a pool for any reason is an inconvenience, keeping you safe should never come secondary and is always our priority.

Indoor pools will not be affected during times of lightning and thunder but if a storm worsens the guards are able to close all pools.


  • 50 meter pool maximum bather load: 315 persons
  • Lap lanes are to be used only by a person swimming laps or water walking.
  • Lanes with three or more swimmers are required to circle swim. Please keep to the far right hand side of the lane. The traffic pattern in the lap lanes is the same as the traffic pattern for cars. Please pass quickly and courteously. If you are being passed, please move to the far right side of the lane to allow room for passing. If you are being followed closely, it is courteous to wait and let the faster swimmer pass at the wall. Lifeguards may ask to move you to another lane to more closely match your swimming pace
  • Children may participate in the appropriate lane and follow the circle swim pattern. Children under the age of 18 are only allowed to swim during designated family swim hours in the family swim area, unless they are a strong enough swimmer to participate in continual lap swimming. Lifeguards will issue a swim test to determine eligibility, if required. Criteria: child must be able to swim 2 continuous lengths of the pool using the freestyle stroke with a strong kick and rhythmic breathing.
  • No diving in depths under 9ft. All individuals must use a feet first entrance in all other areas.
  • Swimming under the bulkhead or between lanes is strictly prohibited.
  • Members are not allowed to walk across the bulkhead.
  • Do not hang on the lane lines.
  • No extended breath holding allowed. Swimming longer than (20 yards) roughly 1/3 of the 50m pool underwater is not permitted. Competitive or repetitive breath holding can be deadly and is not permitted. Hyperventilation is absolutely not permitted.


  • Outdoor maximum bather load: 57 persons
  • Activity Pool maximum bather load: 82 persons
  • Diving and jumping into the water is not allowed.
  • Children are only allowed during Family Swim hours.
  • Please do not hang on volleyball net or basketball hoops when used.
  • Rain can make it difficult to see the bottom of a pool or beneath the surface. If rain causes bottom obstruction, pools will be cleared and halted until the rain lets up. Wind can also cause safety hazards. If wind is observably strong or gusty and causes bottom obstruction due to rippling, swimmers will be cleared from pools until the bottom is visible.
  • During periods of cool weather, the outdoor pool will not open when the air temperature is below 65˚F.
  • If the temperature falls below 70˚F the pool will stay open at the discretion of the supervisor on duty.
  • Food is not allowed in any of the pools or pool areas.


  • Use of the spa is only permitted for those 14 years or older.
  • Members are recommended to limit their use of the spa to no more than 15 minutes.
  • Members should not submerge their heads in the spa due to the extreme water temperature.
  • Exercise is not allowed in the spa
  • Please do not submerge to bottom of spa. Swimming underwater in the spa is prohibited. Spa drains can suck hair in, trapping someone underwater
  • Spa maximum bather load is 33 people.
  • Walking on or jumping over the Spa is prohibited.
  • Individuals with pre-existing health problems, such as obesity, heart disease, high or low blood pressure, circulatory problems or diabetes should consult their physician before using the Spa.
  • Members who are or may be pregnant should consult a physician before using the Spa and should limit their time in the Spa.
  • Members taking medications should consult a physician before using the Spa.
  • The Spa should not be used immediately after strenuous exercise.
  • Use pump cutoff switch in case of an emergency only.
  • Public displays of affection are not allowed in the spa. This includes any touching in a romantic or sexual way.


Group lessons

  • All individuals taking classes must be Campus Recreation Services members or students. Those that are not, will not be refunded.
  • Classes will not be pro-rated for late registration, and there will be no make-ups for any missed classes. 

Private Lessons

  • Cancellations need to be done 24 hours prior to the swim lesson. After 24 hours a full refund is not guaranteed. 
  • Refunds for unused lessons will not be considered after 30 days.
  • No-shows forfeit that lesson.
  • MUST GIVE 24 hrs to instructor to reschedule lesson.
  • If reschedule or cancellation is requested within 24 hours of lesson, the lesson will be forfeited. 

**All classes and lessons are subject to change due to COVID-19, and refunds will be addressed separately.

Last Updated: 4/8/21